Frequently Asked Questions

Everything you need to know about shopping with RNLI Store.

How long does shipping take?

Standard delivery typically takes 3-5 business days within the UK. International shipping times vary by location but generally arrive within 7-14 business days.

What is your return policy?

We offer a 28-day return policy. Items must be in their original, unused condition with all packaging intact to qualify for a full refund or exchange.

Where do the profits from my purchase go?

100% of the profits from the RNLI Store go directly toward supporting our lifesaving charity work, helping to fund lifeboat crews, equipment, and water safety education.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I track my order once it has been dispatched?

Yes, once your order has left our warehouse, you will receive a confirmation email containing a tracking link to monitor your delivery's progress.

Do you offer international shipping?

Yes, we ship to a wide range of international destinations. Shipping costs and estimated delivery times will be calculated at the checkout based on your location.